Sunnybricks Support CIC, trading as Safer Homes (“Safer Homes”, “we”, “our”, “us”), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, make a referral, contact us, volunteer, make a donation, or use our services.
Who We Are
Safer Homes is a Community Interest Company providing supported accommodation and community support for vulnerable adults across the West Midlands.
Phone: 01384 886608
Email: info@saferhomes.org.uk
The email address above is a shared mailbox monitored by the Safer Homes team to ensure enquiries are responded to promptly.
Registered Address:
Sunnybricks Support CIC
60 Tottenham Court Road
Suite 6357a
Fitzrovia
London
W1T 2EW
Website:
https://saferhomes.org.uk
Information We Collect
Depending on how you interact with us, we may collect the following information.
Personal Information
- Name
- Postal address
- Email address
- Telephone number
- Date of birth where required
- Emergency contact details
- Referral information
- Employment or volunteering information
- Donation history
- Communication preferences
Special Category Information
Where necessary to provide appropriate support, we may process information relating to:
- Physical or mental health
- Disabilities
- Housing circumstances
- Support needs
- Safeguarding concerns
- Ethnicity for equality monitoring where appropriate
We only process this information where permitted under UK data protection legislation.
Technical Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Date and time of access
- Cookies and similar technologies
How We Collect Information
Information is collected when you:
- Complete an online form
- Make a referral
- Contact us
- Register interest in our services
- Subscribe to our newsletter
- Make a donation
- Volunteer with us
- Apply for employment
- Visit our website
We may also receive information from:
- Local authorities
- Housing providers
- Healthcare professionals
- Partner organisations
- Family members where appropriate
- Other agencies involved in supporting you
How We Use Your Information
We use your information to:
- Deliver supported accommodation
- Deliver community support services
- Process referrals
- Respond to enquiries
- Manage donations
- Process recurring supporter payments
- Communicate with you
- Improve our services
- Meet safeguarding responsibilities
- Comply with legal obligations
- Prevent fraud
- Produce anonymous statistical reports
- Monitor equality and diversity
Legal Basis for Processing
We process personal information under one or more of the following lawful bases under the UK GDPR:
- Consent
- Performance of a contract
- Legal obligation
- Vital interests
- Public task
- Legitimate interests
Where we process special category information, additional legal conditions also apply.
Donations and Payments
Safer Homes accepts one off donations and recurring monthly supporter payments through Stripe.
All online payments are securely processed by Stripe.
Safer Homes does not store or have access to your payment card details.
For more information, please refer to Stripe’s Privacy Policy.
Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Improve security
- Measure website performance
You may disable cookies through your browser settings at any time, although parts of the website may not function correctly.
Analytics
We use website analytics tools to understand how visitors use our website. This helps us improve content, navigation and user experience.
Analytics information is anonymised wherever possible.
Embedded Content
Pages on this website may include embedded content from third party websites such as:
- YouTube
- Google Maps
- Social media platforms
- External forms
Embedded content behaves in the same way as visiting the originating website directly.
Marketing Communications
If you subscribe to our newsletter or updates we may send information about:
- News
- Service updates
- Fundraising campaigns
- Events
- Volunteering opportunities
- Partnership opportunities
You may unsubscribe at any time.
Who We Share Your Information With
We only share personal information where necessary.
This may include:
- Local authorities
- Housing providers
- Healthcare professionals
- Support partners
- Funding bodies where required
- Professional advisers
- Payment processors
- IT providers
- Regulators
- Law enforcement agencies where legally required
We never sell your personal information.
Data Security
We take appropriate technical and organisational measures to protect your information, including:
- Microsoft 365 secure cloud services
- Password protection
- Multi-factor authentication
- Role-based access controls
- Secure backups
- Staff confidentiality agreements
- Cyber security measures
How Long We Keep Information
We only retain personal information for as long as necessary.
Retention periods are based upon:
- Legal obligations
- Funding requirements
- Safeguarding responsibilities
- Operational needs
Information is securely deleted or anonymised once it is no longer required.
Your Rights
Under the UK GDPR you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request erasure where applicable
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is relied upon
- Lodge a complaint with the Information Commissioner’s Office
Children’s Information
Safer Homes primarily supports adults.
Where information relating to children is processed as part of safeguarding or family support arrangements, it is handled in accordance with applicable legislation and safeguarding guidance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website together with the effective date shown at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Phone: 01384 886608
Email: info@saferhomes.org.uk
The email address above is a shared mailbox monitored by the Safer Homes team to ensure enquiries are responded to promptly.
Registered Address:
Sunnybricks Support CIC
60 Tottenham Court Road
Suite 6357a
Fitzrovia
London
W1T 2EW
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113